FAQ

What shipping methods do you offer? 
We work with all major shipping companies, did you have a question about a special carrier please contact us at sales@popsilingerie.com

What payment do you accept? 
We accept any major credit card, we also accept company/personal checks. But we would have to receive payment, wait for payment to be cleared than ship your order.

What if the item is sold out? 
We do apologize, but sometimes some items/sizes might be sold out. If that happens we can either exchange the style/color/size or cancel the order give you a full refund.

Why can't I place my order? 
If your billing address does not match your bank's record exactly, your order will not be placed. An authorization/hold will be placed on your credit card every time you attempt to submit an order.

What is an authorization/hold? 
An authorization is NOT a charge. It is monies held by your bank which guarantee we can collect payment when your order ships.

How do I create an account? 
1) Click the "Register" link at the top middle of our site. 
2) Enter your information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information? 
Click the "Order Status" link at the top middle of our site to edit your account information.

How much is my shipping? 
Shipping does depend on where you are located, how much the box weighs and the speed of the shipment.

I forgot my password. 
Click the "Log in" link at the top of our site. Under the login box you'll see a link that says "Click Here if you've forgotten your password". That link will send an email to you with your password.

I received the wrong product. 
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy? 
Please visit this Return Policy page located at the bottom of every page.

When will my order ship? 
Most of our products ship within 24-72  hours after placing your order. We can't guarantee that every item will be in stock. Items that are not currently in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change your order.

When will my credit appear on my account? 
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged? 
Your credit card will be charged when the shipment of your item(s) go out.

I need a copy of my receipt/invoice. 
Please log in to your account, and all your order will be there 

How do I find my product? 
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site? 
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon? 
After adding items to your cart, at the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How do I contact you? 
By going to the contact us page located at the bottom of our site under Company Info.

Low Price Guarantee 
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy 
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security 
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

If you have any other question, please feel free to contact us

Happy Shopping! 

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